SHIPPING POLICY
At Viktor Kramarenko Art, we are dedicated to ensuring that your orders are shipped promptly, securely, and affordably. We aim to provide transparent and reliable shipping methods, along with clear information about packaging and associated costs.
Please note that there are separate shipping and packaging fees, which are standard, as those materials are separate from the valuation of the art. Proper safe packaging of the art can take time. Please do not expect same-day shipping.
Your trust is important to us, and we strive to make your shopping experience as smooth as possible. Our team works diligently to ensure that your order reaches you in perfect condition, reflecting our commitment to your satisfaction.
RETURN & EXCHANGE POLICY
Artwork purchases made at our Store are final. We’re unable to offer returns or exchanges, or to provide refunds on the purchase of artwork.
While our Store does not offer returns or exchanges on artwork, we understand frames may rarely be damaged during shipping, despite our care in packaging. If this occurs, our Store will replace the frame in the same custom measurements.
Please make sure all of your questions have been answered before completing your purchase. Our dedicated team is ready to assist you with any questions or queries.
Should there be anything wrong with your order when it arrives, please notify us immediately. Our goal is to make sure that every purchase from our Store is successful.